Disgraceful & unprofessional

<p>Been struggling with this disgrace of a bank since 2014. You pay for insurance for a reason. When I got retrenched I filled in the retrenchment claim. To my surprise I found out in October 2015 the employee who handeld my claim didn't do their job properly and I got handed over to a debt collecting conpany. So for over a year african bank didn't make contact with me to let me know about my situation. While dealing with te debt collecting agency they reviewed my case and proof documents and removed me from their system because African Bank didn't even come back to them and I should wait for them to contact me. I recieved an sms stating they are prosessing my claim. Now 3 months passed and I recieve an sms with my total owed and its more than what I did owe them. How does that make sense? African Bank are bull****ters and extremely unprofessional. I am done struggling with them I will be taking African bank to the Consumers Counsel as well as the newspapers!</p>