MC
Marelise C
1 reviews | Active since Mar 2024
14 Mar 2024, 09:45
Disgrace of customer service
I have logged a ***** enquiry with this bank on the 10th January 2024. Since date, I have not received any feed back or assistance. I have called their call center multiple times,, they keep on telling me they will escalate for feedback as the query is still pending with no updates. A whole 3months, this is unacceptable. I have even emailed them and a consultant was supposed to call within 24hrs, a week later, no one has called me. Disgrace of customer service.
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
14 Mar 2024, 10:25Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply14 Mar 2024, 10:25
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
MC
Marelise C's updateReviewer Update
18 Mar 2024, 12:02I am not calling your call Centre again, i receive no assistance from them. Called them 4times.
You all have my details. When i logged this review, my contact details were there, cell number and email address.
You all have my details. When i logged this review, my contact details were there, cell number and email address.
MC
Marelise C's update18 Mar 2024, 12:02
Reviewer Update
I am not calling your call Centre again, i receive no assistance from them. Called them 4times.
You all have my details. When i logged this review, my contact details were there, cell number and email address.
You all have my details. When i logged this review, my contact details were there, cell number and email address.
African Bank's replyOfficial
18 Mar 2024, 18:47Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but your number goes on voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Mar 2024, 18:47
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but your number goes on voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team