CW
Chantel W

1 reviews | Active since Sept 2012

08 Mar 2019, 12:18

**************

I thinks its absolutely pathetic that your system allows to capture "Domestic Worker" as an occupation, go through the entire process and keep following up. Then just to get called to say sorry we don't help Domestic Workers. That is ************** as she has been working for me for 16 years. I have screenshots of what was approved for her and this entire week she has been under the impression that she will be able to pay her daughters University fees. Just to get told on the Friday when she is planning to go home to go pay it that you don't help Domestic Workers. Yet this was captured upfront before the offer was given.

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Replies (2)
African Bank
African Bank's reply08 Mar 2019, 16:08
Official
 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away. 

Your African Bank Support Specialist team *** 
African Bank
African Bank's reply09 Mar 2019, 09:39
Official
 Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply. 

We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time. 

Your African Bank Support Specialist team ***