KV
Kobus V
1 reviews | Active since Jan 2022
22 Mar 2022, 21:27
DISASTER BANK!!
I HAVE BEEN TRYING FOR SOME 3 WEEKS TO SORT OUT A PROBLEM WITH INTERNET BANKING . HAVE WRITTEN NO LESS THAN 4 E MAILS TO CUSTOMER CARE DEPT BUT THE PROBLEMS REMAINS UNRESOLVED. TO MAKE MATTERS WORSE THERE IS NO WAY TO ESCALATE A MATTER TO THE BANKS MANAGEMENT, NO TELEPHONE NUMBER OR E MAIL ADDRESS FOR ANY OF THE EXECUTIVE MANAGEMENT. THE SO CALLED AUTOMATED HEAD OFFICE NUMBER TAKES YOU STRAIGHT BACK TO CUSTOMER CARE DEPT WHO ARE UNABLE TO RESOLVE THE ISSUE. THIS BANK IS AN ABSOLUTE CIRCUS!!!! STAY AWAY!!!!
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Replies (2)KV
Kobus V's updateReviewer Update
24 Mar 2022, 20:53CHAPTER TWO OF THE DISASTER BANK!!!
DESPITE HAVING TO GO THROUGH THE "VALIDATION PROCESS" FOR THE UMTEENTH TIME AND WEARING OUT THE NUMBER KEYS ON MY LAPTOP DUE TO TYPING IN MY I.D NUMBER REPEATEDLY AND RECEIVING TWO CONFIRMATION MESSAGES CONFIRMING THAT MY QUERY HAD BEEN RESOLVED, THE MATTER REMAINS UNRESOLVED AND THE CIRCUS CARRIES ON UNRELENTING!!!
NEEDLESS TO SAY I HAVE YET BEEN ABLE TO TALK TO THE EXECUTIVE TEAM AND WONDER IF AFRICAN BANK ACTUALLY HAS AN EXECUTIVE TEAM!! I AM NOW AT MY WITS END WITH THIS TOTAL INCOMPETENCE AND LACK OF UNDERSTANDING OF THE PROBLEM AND THIS BY A BANK WHICH CLAIMS TO BE NUMBER 1 ON COMPUTER SYSTEMS AND I.T. TECHNOLOGY.
A STATEMENT SOMEWHAT DISTANT TO THE TRUTH!!!
DESPITE HAVING TO GO THROUGH THE "VALIDATION PROCESS" FOR THE UMTEENTH TIME AND WEARING OUT THE NUMBER KEYS ON MY LAPTOP DUE TO TYPING IN MY I.D NUMBER REPEATEDLY AND RECEIVING TWO CONFIRMATION MESSAGES CONFIRMING THAT MY QUERY HAD BEEN RESOLVED, THE MATTER REMAINS UNRESOLVED AND THE CIRCUS CARRIES ON UNRELENTING!!!
NEEDLESS TO SAY I HAVE YET BEEN ABLE TO TALK TO THE EXECUTIVE TEAM AND WONDER IF AFRICAN BANK ACTUALLY HAS AN EXECUTIVE TEAM!! I AM NOW AT MY WITS END WITH THIS TOTAL INCOMPETENCE AND LACK OF UNDERSTANDING OF THE PROBLEM AND THIS BY A BANK WHICH CLAIMS TO BE NUMBER 1 ON COMPUTER SYSTEMS AND I.T. TECHNOLOGY.
A STATEMENT SOMEWHAT DISTANT TO THE TRUTH!!!
KV
Kobus V's update24 Mar 2022, 20:53
Reviewer Update
CHAPTER TWO OF THE DISASTER BANK!!!
DESPITE HAVING TO GO THROUGH THE "VALIDATION PROCESS" FOR THE UMTEENTH TIME AND WEARING OUT THE NUMBER KEYS ON MY LAPTOP DUE TO TYPING IN MY I.D NUMBER REPEATEDLY AND RECEIVING TWO CONFIRMATION MESSAGES CONFIRMING THAT MY QUERY HAD BEEN RESOLVED, THE MATTER REMAINS UNRESOLVED AND THE CIRCUS CARRIES ON UNRELENTING!!!
NEEDLESS TO SAY I HAVE YET BEEN ABLE TO TALK TO THE EXECUTIVE TEAM AND WONDER IF AFRICAN BANK ACTUALLY HAS AN EXECUTIVE TEAM!! I AM NOW AT MY WITS END WITH THIS TOTAL INCOMPETENCE AND LACK OF UNDERSTANDING OF THE PROBLEM AND THIS BY A BANK WHICH CLAIMS TO BE NUMBER 1 ON COMPUTER SYSTEMS AND I.T. TECHNOLOGY.
A STATEMENT SOMEWHAT DISTANT TO THE TRUTH!!!
DESPITE HAVING TO GO THROUGH THE "VALIDATION PROCESS" FOR THE UMTEENTH TIME AND WEARING OUT THE NUMBER KEYS ON MY LAPTOP DUE TO TYPING IN MY I.D NUMBER REPEATEDLY AND RECEIVING TWO CONFIRMATION MESSAGES CONFIRMING THAT MY QUERY HAD BEEN RESOLVED, THE MATTER REMAINS UNRESOLVED AND THE CIRCUS CARRIES ON UNRELENTING!!!
NEEDLESS TO SAY I HAVE YET BEEN ABLE TO TALK TO THE EXECUTIVE TEAM AND WONDER IF AFRICAN BANK ACTUALLY HAS AN EXECUTIVE TEAM!! I AM NOW AT MY WITS END WITH THIS TOTAL INCOMPETENCE AND LACK OF UNDERSTANDING OF THE PROBLEM AND THIS BY A BANK WHICH CLAIMS TO BE NUMBER 1 ON COMPUTER SYSTEMS AND I.T. TECHNOLOGY.
A STATEMENT SOMEWHAT DISTANT TO THE TRUTH!!!
African Bank's replyOfficial
25 Mar 2022, 08:34We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply25 Mar 2022, 08:34
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team