Disappointing services

Their Insurance e department is so unhelpful, i put in a installment claim due to no work no pay because of the lockdown, iv sent my documents along ith my letter from employer since the beginning of May today I received a sms saying I should put in a claim for May after countess phonecalls and emails trying to find out what was the status of my claim I was finally told it was sent for processing this was on the 23rd of May, today the 29th of May again I'm told to send my documents through to the same email iv sent it to a dozen times... What's the point of having insurance that simply doesn't wanna pay or help customers who are already in a Financialy difficult situation due to the pandemic, I have no run out of ways to get this claim processed simply because the insurance department does not want to help me. thanks for nothing African bank