Disappointing Service

I am very disappointed in African Bank's response to my query. My account has been blocked due to FICA. Now I have comp**** with all outstanding documents and sent them on 30/08/2021 I was informed that the turn around time is 72 hours. Today's the 03/09 /2021 and all they could tell me is that they are 'escalating' the issue. It is appalling that they can not resolve the problem why do I have to call in almost every day to follow up. I do not like to be ignored. I have never had an issue with African Bank before. Can someone please look into this matter urgently