Disappointing client service

I have been running up and down

I had requested that the overdraft on my world account be closed on the 15th November and the request was not fulfilled.The account was added a monthly service fee and interest on the 1st December-15 days later after the initial closure request was not met.

I have numerously attempted to get the matter sorted out and currently sitting in the dark as all escalations done with no reference number and feedback still getting its way back to me

Its over a full month from the first day, I had submitted my request to close the overdraft after I had fully settled the product.

From the branch endless visits to calling the call centre the is no SENSE of URGENCY in handling customer requests