Disappointed,dissatisfied and appalled!

African bank you don't even deserve this 1 star. U only deserve something below zero! After so many phone calls and a trip to the branch my query is still unresolved! After seeing my previous review I received a call from 'Thandeka Khumalo' who assured me the matter will be sorted after doing what was required for me to do but instead now I have more questions than answers and I am even more confused than I was before not to mention how ****ed I am. Clearly there's no communication amongst your staff or they are not from the same system but something is definitely wrong. The consultant I spoke to today, we had a totally different conversation from the one I had with Thandeka on Thursday and when I mentioned the Thursday conversation to today's agent she plain told me to contact Thandeka and discuss the matter with her since she told me something different. After several attempts, being sent from pillar to post and getting different responses some agents saying they will send my details through to Thandeka so she can call me back. Still no response, no feedback, no call back and the query still remains unresolved from 03 May 22 till today. Your staff has no sense of urgency, cannot keep up to the turn around time you have set as a bank, they are *********** and definitely lack basic customer service skills!!! An urgent training is needed and you can start by teaching your staff about being assertive! What a rude bunch you have there.