Disappointed, yet again!

African Bank, you amuse me! I have lodged a complaint which has been dealt with and closed and according to the head office, I wont be messed around again and they are so sorry for having me messed about.

I have been called by someone afterwards to re-apply for a loan and then I was advised that I can now go back to the branch to take my documents in. I have taken off work early again and when arriving in the branch, they gentleman explained to me that the application done online needs to be rejected so that they can do it in the branch. Head office knows that this happened last time as well and could have let me know that I should do the entire application in the branch instead of messing me about again and again.

I have last time taken off work (which I am not being paid for) and today I have again taken off work (which I am not being paid for) and yet again I have been messed about. I am now asked to go to the bank again tomorrow (which I have to take unpaid hours off from work for again) and it is totally unacceptable!

I think that this is the time I take this matter further to the ombudsman because this service is absolutely ridiculous!

On a side note - this complaint has nothing to do with the branch as the gentleman at the Sunnypark Branch gave the best service so far but head office, you have let me down and I will not let this go. You will hear from the ombud. Thank you.