Disappointed with the service

<p>I have waited 3 days to get feedback from African Bank on a loan application that I did.</p> <p> </p> <p>When i did the application, I received the below e-mail from them:</p> <p>Good Day</p> <p> </p> <p>Thank you, your documents have reached us. We're currently experiencing a high volume of requests and are doing our best to attend to all documents received. There is no need to resend them. We'll assist you as soon as possible and we'll call you if we need more information.</p> <p>Please don't reply to this email as the system does not allow for a response.</p> <p> </p> <p>Yours sincerely,</p> <p>African Bank Team</p> <p> </p> <p> </p> <p>Two days after the above e-mail was sent through I received an e-mail to send through documents to them. Even after one of the consultants called me confirm that all is in order with the documents, she will use my three months bank statement as proof of residance.</p> <p> </p> <p>I even submitted the documents to the branch in Centurion mall.</p> <p> </p> <p>I have called more than three times to get assistance and clarification but I always get the same answer that they will contact me back within 48Hours and I have been waiting for three days now. Apparently only one person (Lina) can be able to assist with my application, she is always busy on the line and I have not recieved a call back after leaving a message for her to return my call.</p> <p> </p> <p>Yesterday I called to cancel the application as I see the bank is not helpful at all but they could not even assist with that.</p> <p> </p> <p>Can someone please provide me with the correct contact details of the person that can be able to assist, because after several calls I have been transferred from pillar to post with no help.</p> <p> </p>