Disappointed in African Bank

Item: African Bank
Rating: 1
Author: Lavern J

I have settled my Credit Card with them on 26/02/2025 after receiving my settlement amount and was advised the Account will be closed and a Paid-up letter will be issued to me in 5 working days. To date after sending emails, calling and even sending whatsapp messages, they have the nerve to charge me fees for a settled account and i have to pay extra due to the incompetence of staff not answering my emails or the systems are offline.

Totally disappointed.

Helpful (0)

Replies (2)

African Bank's replyOfficial

12 Mar 2025, 10:31

Thanks for speaking up and calling us out.
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Your African Bank Support Specialist team

African Bank's reply12 Mar 2025, 10:31

Official

African Bank's replyOfficial

13 Mar 2025, 09:18

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

African Bank's reply13 Mar 2025, 09:18

Official