RM
Robin M
1 reviews | Active since Jun 2024
13 Aug 2024, 10:06
Disappointed
I'm disappointed yet again every month I have to go through something with African Bank App ,it malfunctioned again I bought R50 telkom airtime 4 times yet it shows on my statement but my airtime balance is R00.01 . I honestly give up on this Bank a person could die during an emergency I'm stuck I can't make a call because I don't have airtime but it's deducted from my account the money I don't have who spends R200 on airtime just to have non in my balance African Bank it's disappointing because even when I call you put me on hold finished the borrowed airtime. Your service is nonsense
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
13 Aug 2024, 10:28Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply13 Aug 2024, 10:28
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
RM
Robin M's updateReviewer Update
13 Aug 2024, 10:42With what airtime because it got finished while I was placed hold and I'm still waiting for my airtime that was purchased by mistake because of your *********** app now I have R200 of non existence airtime since my balance is still on R00.01
RM
Robin M's update13 Aug 2024, 10:42
Reviewer Update
With what airtime because it got finished while I was placed hold and I'm still waiting for my airtime that was purchased by mistake because of your *********** app now I have R200 of non existence airtime since my balance is still on R00.01
African Bank's replyOfficial
13 Aug 2024, 10:55Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply13 Aug 2024, 10:55
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***