Disappointed

Closing My World account would be the best option now. I have made a payment on 01 October 2022 using my World account and Africanbank has not yet processed the Payment. The amount that i paid is reflecting on my Current Balance and its not reflecting on Available Balance(The payment was not processed)... Someone from Head office promised that the issue will be resolved on the 7th of October 2022 and today is 10 October 2022, still the matter has not yet been resolved. I tnk the best option will be closing the account because this is a waste of time.