MN
Manril N
1 reviews | Active since Jan 2024
08 Jan 2024, 13:06
Disappointed customer poor customer service
I have an ongoing issue where my money has not been deposited back into my account since the 17th and everytime I call for assistance I'm told people are not in the office like there is only one person in these departments POOR POOR CUSTOMER SERVICE NO CARE AT ALL they still take money from my account I'm DISAPPOINTED BIG TIME
Helpful (0)
Replies (16)0
Replies (16)
African Bank's replyOfficial
08 Jan 2024, 13:31Your enquiry has been successfully logged. Your reference number is ***) . Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply08 Jan 2024, 13:31
Official
Your enquiry has been successfully logged. Your reference number is ***) . Please verify your contact number by replying Yes to the SMS you received.
MN
Manril N's updateReviewer Update
08 Jan 2024, 13:54I have rep**** to the SMS with Yes
MN
Manril N's update08 Jan 2024, 13:54
Reviewer Update
I have rep**** to the SMS with Yes
MN
Manril N's updateReviewer Update
08 Jan 2024, 16:06By reply its asking to reply with just yes to the sms and no one attend your dissatisfaction as a customer this is unacceptable at all no one calls back or anything African Bank customer service really does not care about their customers
MN
Manril N's update08 Jan 2024, 16:06
Reviewer Update
By reply its asking to reply with just yes to the sms and no one attend your dissatisfaction as a customer this is unacceptable at all no one calls back or anything African Bank customer service really does not care about their customers
African Bank's replyOfficial
08 Jan 2024, 16:35I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply08 Jan 2024, 16:35
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
MN
Manril N's updateReviewer Update
08 Jan 2024, 16:38I have just rep**** Yes to the sms more than once how come you have not received my reply that's not true
MN
Manril N's update08 Jan 2024, 16:38
Reviewer Update
I have just rep**** Yes to the sms more than once how come you have not received my reply that's not true
MN
Manril N's updateReviewer Update
08 Jan 2024, 16:40This is just another excuse from African bank my first reply was after that sms you sent at 13:10
MN
Manril N's update08 Jan 2024, 16:40
Reviewer Update
This is just another excuse from African bank my first reply was after that sms you sent at 13:10
African Bank's replyOfficial
08 Jan 2024, 17:01I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
African Bank's reply08 Jan 2024, 17:01
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
African Bank's replyOfficial
08 Jan 2024, 17:01I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
African Bank's reply08 Jan 2024, 17:01
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
MN
Manril N's updateReviewer Update
08 Jan 2024, 17:04Sam when you say confirm its receipt how because I have rep**** to the sms with Yes what other way must I confirm
MN
Manril N's update08 Jan 2024, 17:04
Reviewer Update
Sam when you say confirm its receipt how because I have rep**** to the sms with Yes what other way must I confirm
MN
Manril N's updateReviewer Update
08 Jan 2024, 17:10Is African bank going to help me or you also going to be like the rest of the staff I have rep**** to the sms sent to me around 1 to my mobile number now it's after 5 and we running in circles I'm irritated as hell now Ombudsman must step in here
MN
Manril N's update08 Jan 2024, 17:10
Reviewer Update
Is African bank going to help me or you also going to be like the rest of the staff I have rep**** to the sms sent to me around 1 to my mobile number now it's after 5 and we running in circles I'm irritated as hell now Ombudsman must step in here
African Bank's replyOfficial
08 Jan 2024, 17:59Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
African Bank's reply08 Jan 2024, 17:59
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
African Bank's replyOfficial
08 Jan 2024, 17:59I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply08 Jan 2024, 17:59
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
MN
Manril N's updateReviewer Update
08 Jan 2024, 18:04If by receipt you referring to the reference number it's ***
MN
Manril N's update08 Jan 2024, 18:04
Reviewer Update
If by receipt you referring to the reference number it's ***
MN
Manril N's updateReviewer Update
08 Jan 2024, 18:05That is the reference number from the sms sent around 13:10
MN
Manril N's update08 Jan 2024, 18:05
Reviewer Update
That is the reference number from the sms sent around 13:10
MN
Manril N's updateReviewer Update
08 Jan 2024, 18:09While you going in circles avoiding to assist me I have started with Ombudsman and I will be sharing this interaction and more evidence that African bank does not want to pay my money back but instead making me chase my money around next you will be hearing from the lawyers I am going to sue this bank I've had it now
MN
Manril N's update08 Jan 2024, 18:09
Reviewer Update
While you going in circles avoiding to assist me I have started with Ombudsman and I will be sharing this interaction and more evidence that African bank does not want to pay my money back but instead making me chase my money around next you will be hearing from the lawyers I am going to sue this bank I've had it now
African Bank's replyOfficial
09 Jan 2024, 10:43We have not received confirmation of your contact number. Your query has been closed.
African Bank's reply09 Jan 2024, 10:43
Official
We have not received confirmation of your contact number. Your query has been closed.