NM
Neo M
1 reviews | Active since Dec 2017
01 Apr 2025, 12:32
Disappointed client
I normally have a great experience with African Bank but this time around it hasn't been a favorable one. I app**** online for a loan on 25 March 2025. I uploaded the required documents on the 26th. I was given an offer and received an SMS stating I would receive a call in 48 hours to finalize the application. Till today I still haven't received any word. I went to the branch on 2 occasions and received no help. Yesterday I contacted the customer help line and was told my case was being escalated. Till now there has been no communication. I'm really disappointed in the service this time round.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
01 Apr 2025, 12:41Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply01 Apr 2025, 12:41
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
NM
Neo M's updateReviewer Update
01 Apr 2025, 12:54I rep**** yes to the SMS.
NM
Neo M's update01 Apr 2025, 12:54
Reviewer Update
I rep**** yes to the SMS.
African Bank's replyOfficial
01 Apr 2025, 13:36I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply01 Apr 2025, 13:36
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
NM
Neo M's updateReviewer Update
01 Apr 2025, 13:45Documents resent
NM
Neo M's update01 Apr 2025, 13:45
Reviewer Update
Documents resent
African Bank's replyOfficial
01 Apr 2025, 14:06Hi Neo, we're giving your concern our full attention. I have received your document and escalated them to the relevant team for further assistance. I will provide you with feedback as soon as I receive it.
African Bank's reply01 Apr 2025, 14:06
Official
Hi Neo, we're giving your concern our full attention. I have received your document and escalated them to the relevant team for further assistance. I will provide you with feedback as soon as I receive it.