SZ
Sinesipho Z
1 reviews | Active since Dec 2022
28 Apr 2024, 09:32
Disappointed at African bank.
African bank has failed me as customer , My account has been on hold more than a week now.I am unable to access my funds because they are saying my account is on hold.My whole life is also on hold as well.I did not receive any phone call regarding this issue its like I don't exist I went to their branches countless times with no concrete way forward regarding an investigation.If there was a way I would ask them to just transfer my money to another banking company because this is unacceptable.
Helpful (0)
Replies (12)0
Replies (12)
African Bank's replyOfficial
28 Apr 2024, 15:02Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Apr 2024, 15:02
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SZ
Sinesipho Z's updateReviewer Update
29 Apr 2024, 11:23I don't understand why I should be calling back its been over a week explaining the same thing please just unblock my account so that I can use my money.
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Sinesipho Z's update29 Apr 2024, 11:23
Reviewer Update
I don't understand why I should be calling back its been over a week explaining the same thing please just unblock my account so that I can use my money.
African Bank's replyOfficial
29 Apr 2024, 13:04Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply29 Apr 2024, 13:04
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
29 Apr 2024, 13:04Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply29 Apr 2024, 13:04
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
29 Apr 2024, 13:04Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply29 Apr 2024, 13:04
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
SZ
Sinesipho Z's updateReviewer Update
29 Apr 2024, 16:32The sms said. MY QUERY has been resolved whereas it has not been resolved I did not even receive a call regarding this issue.This is so frustrating.
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Sinesipho Z's update29 Apr 2024, 16:32
Reviewer Update
The sms said. MY QUERY has been resolved whereas it has not been resolved I did not even receive a call regarding this issue.This is so frustrating.
SZ
Sinesipho Z's updateReviewer Update
30 Apr 2024, 09:01It's month end I have bills to pay but yet again I can't access my account What will it take for my account to be active?
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Sinesipho Z's update30 Apr 2024, 09:01
Reviewer Update
It's month end I have bills to pay but yet again I can't access my account What will it take for my account to be active?
African Bank's replyOfficial
30 Apr 2024, 09:33We have not received confirmation of your contact number. Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply30 Apr 2024, 09:33
Official
We have not received confirmation of your contact number. Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
30 Apr 2024, 09:33I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
African Bank's reply30 Apr 2024, 09:33
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
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Sinesipho Z's updateReviewer Update
30 Apr 2024, 09:45I did reply yes to the sms still no response.
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Sinesipho Z's update30 Apr 2024, 09:45
Reviewer Update
I did reply yes to the sms still no response.
African Bank's replyOfficial
30 Apr 2024, 10:35Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply30 Apr 2024, 10:35
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
SZ
Sinesipho Z's updateReviewer Update
13 May 2024, 10:41I sent the necessary documents to the forensic department regarding my case but I have not received a reply ever since.
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Sinesipho Z's update13 May 2024, 10:41
Reviewer Update
I sent the necessary documents to the forensic department regarding my case but I have not received a reply ever since.