Disappointed and very sad

Firstly I need to say that the staff is extremely helpfull en friendly. But I had such a disappointing experience. I have app**** for a loan a while bank first online app went well but right at the end did not get any feedback I then app**** a second time online and al went very well until I once again heard nothing from them I phoned them and they informed me that all was approved but when the funds was being transferred my bank was off-line and the whole application got cancelled due to this. I was very disappointed but happy that it was approved and tought that we just need to.redo all and finally I will have the money that I so.desperately need. But no this was not the case after resending my new payslip and later on new bank statement. Now just to add right from the beginning I have new notified them that the account is in my husbands name and they said its not a problem and I asked them should I get a letter from the bank or my husband to give consent on the account and they said no need. My salary has been paid into this account for over a year now. Today I contacted them again to follow up and they informed me that I send the wrong bank statement because its not in my name I explained my whole situation and then they asked me to hold on I did so for very long just for them to tell me SORRY we have made a mistake we can not help you!! A mistake twice and then.the third time you realise this! I mean this is so not fair! Why not just tell me straight from the beginning???? Got my hopes up 3 times and over so many days just to give me a SORRY! I have waisted so many days and effort on this I could have used this energy and effort somewhere else with a positive outcome. Now I wouldn't complain about this if I didn't really need this money urgently. I was very impressed with the staff and would recommend african bank to anybody but after this big disappointment dont think.that I would! :(