Disappointed and lack of willingness to help

I have called African Bank 5 times today and 3 of those calls were dropped, with the consultant not bothered to call back. The reason for my call was to get assistance with an early settlement discount but was told that because African Bank did not send me an sms in this regard, I do not qualify for one. I find this to be rather upsetting and quite greedy of African Bank because whilst its not "on offer", you are actually making no attempt to assist your client.

Can someone in a more senior position look at my account and kindly consider a discount. Times are tough and were you are able to help a client, you really should.

Another thing. I went ahead and requested the settlement letter to see what it would be and to my surprise, it is R152 846, where my o/s balance as per last statement is R150 325.32