Disappointed and bad customer experience.

To whom this may concern

I am deeply disappointed with African Bank.

I have app**** for a loan on the 10th October 2022 which has been successful and even received a monthly installment contract confirming payment dates and amounts.

On the 13th of October I have received a confirmation text that funds has been disbursed into my African Bank MyWORLD account , today is the 17th October 2022 and the account still has not received any money.

Waiting patiently on response.