Disappointed again with african Bank

I don’t know how many times do I have to log a complaint with hello peter to have my issues with African bank resolved. I called African bank I think 3 weeks ago to setup an arrangement, I made it clear that I can afford to pay not more than R600.00 on my account. The agent advised me to pay R500 for my loan account and R100 for my credit card, she told me that this is not a permanent arrangement and that beginning of September I must call again to make the arrangement.She advised that the loan should be finished by November and there after I can make arrangement for the credit card instalment. To my surprise month end of June African bank debited R500 loan account plus R375 and a R150 plus R100 for a credit card account. I called the call centre and they advised to send my bank statements as proof of the debit orders. I did that yesterday and then today African bank sent me an sms stating that they cannot do the reversal, no one called me to explain I am really really hurt and disappointed .