FK
Faranaaz K
1 reviews | Active since Oct 2019
29 May 2023, 16:00
Disappointed
Very disappointed in African Bank's customer service! I went into a branch to settle outstanding arrears on my account as I wasn't able to do this online - 8 May 2023. I emailed customer services 15 May with a copy of the receipt, asking that the receipt amount be allocated to the outstanding arrears as my payment was not showing on my account when accessing online. I have requested somebody call me back . . . Nothing. I have emailed . . . . Nothing. Please allocate the payment and unblock my credit card a.s.a.p!
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
29 May 2023, 16:23Thank you for taking my call. As per our telephonic conversation, you'd need to visit your nearest branch for further assistance.
African Bank's reply29 May 2023, 16:23
Official
Thank you for taking my call. As per our telephonic conversation, you'd need to visit your nearest branch for further assistance.
FK
Faranaaz K's updateReviewer Update
29 May 2023, 16:35Once again, getting a problem solved becomes MY expense. In 2023, there should be a plan B for gaining access to a customer profile other than push notifications.
FK
Faranaaz K's update29 May 2023, 16:35
Reviewer Update
Once again, getting a problem solved becomes MY expense. In 2023, there should be a plan B for gaining access to a customer profile other than push notifications.
African Bank's replyOfficial
29 May 2023, 16:58Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers before providing a service.
African Bank's reply29 May 2023, 16:58
Official
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers before providing a service.