Disappointed

I have made a payment on 01 October 2022 using my World account and so far as it is the 6th of October 2022 Africanbank has not Processed the Payment. Under the Current balance the money is reflecting and under the Available Balance the money is not reflecting.. I have waited for more 5 days now hoping that this query will be resolved and nothing happen.

I tried to contact African Bank using the email option and they are not responding.