Digital planet order

I app**** for a loan and was offered EDU-tainment value bundle. I chose 4 Samsung A30s phones and a Mecer laptopr. The value of the bundle is +- 28 000 which is added on my loan. On the 25/11 I received a call to arrange delivery for the laptop and 1 phone. It arrived on the 28/11/2020. Since the 27/11/2020 I have been calling and sending emails to African bank and digital planet and all I get are reference numbers and a promise to escalate the matter or get back to me. It looks like I will be paying for items I did not receive.