Different storie from each consultant??

I have a loan with African bank, the final debit is set to go off on the 3rd December. I phoned and requested the debit order be cancelled and i will transfer via EFT the balance on the 2nd December. <br> The lady told me to send an email requesting this and someone will get back to me within 2 days. email was sent on the 13th November, no response received.<br> <br> I now phoned again and spoke to 4 different consultants each telling me a different storie, two says the debit cant be cancelled and 2 says it has been escalated for cancellation.<br> <br> I want it cancelled. I will pay the balance on the 2nd December. i know it can be cancelled because you state this on your website and give the option to pay EFT.<br> <br> For once i just wish people would do what you are told in the beginning, why must you change the story now that im one payment away from settling this account