Dictating customer experience

The consultant by the name of Paulinah Lebakeng, is very rude and dictator customers. Doesn't even bother to listen to the customers but to say what she needs to say and even when you tell her method of validation I approve as a customer, she just wipe it aside and give what she want and the audacity to keep quiet in the middle of the call when telling her she has to ask me what method do I prefer to validate myself and apparently, she told me that she doesn't have to ask me for any authorisation. So bully she is, doesn't deserve to assist the customers.