CL
Claudia L
1 reviews | Active since Aug 2014
17 Apr 2025, 08:25
Destroying a persons life over here despite me paying every month.
I have a loan with this bank. I pay almost R10K a month in installments to you people. I missed one month and I have an arrangement to pay it back with R500 as I cant afford more as life is really expensive. Your collections now tells me I am going to be billed and left overdrawn with R9749 and debited again. I asked who is going give me my overdrawn amount back as You are telling me You are debiting me before I get paid, she then tells me its not her problem, what can she do. I get collections needs to make target but blatantly going out of your way to destroy peoples livelihoods and credit records and debiting us before we get paid is disgusting. If i should apply for debt review I will. I want to know who is going to restore my account to normal when you overdraw my account by R9749 today and debit me again, who is going to pay those charges, who is going to pay my bond and the interest and late charges for my bond? Please advise me why african bank is hellbent on destroying everything I have built when I do pay every month and now I am being debited before I even get paid?
Helpful (0)
Replies (28)0
Replies (28)
African Bank's replyOfficial
17 Apr 2025, 10:44Thanks for giving us a chance to make things right. I have contacted you and you advised that you unable to talk, please let us know once you're available for a call.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply17 Apr 2025, 10:44
Official
Thanks for giving us a chance to make things right. I have contacted you and you advised that you unable to talk, please let us know once you're available for a call.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
***
CL
Claudia L's updateReviewer Update
17 Apr 2025, 11:20Hi can someone please call me now, I am available
CL
Claudia L's update17 Apr 2025, 11:20
Reviewer Update
Hi can someone please call me now, I am available
CL
Claudia L's updateReviewer Update
17 Apr 2025, 11:55 Hi can someone please call me now, I am available
CL
Claudia L's update17 Apr 2025, 11:55
Reviewer Update
Hi can someone please call me now, I am available
CL
Claudia L's updateReviewer Update
17 Apr 2025, 12:05Speaking to collections and they saying they cant confirm if African Bank will ovderdraw my account and who will be liable for it. They now referred me to a call centre agent and the line dropped. I WILL NOT BE HELD LIABLE WHEN THE DEBIT GOES OFF AND MY ACCOUNT IS OVERDRAWN, I AM CONTACT THE NCR AND OMBUDSMAN IF I DONT GET A RESOLUTION TODAY, YOU CANT TAKE MY BOND MONEY AND SAY ITS NOT YOUR PROBLEM.
CL
Claudia L's update17 Apr 2025, 12:05
Reviewer Update
Speaking to collections and they saying they cant confirm if African Bank will ovderdraw my account and who will be liable for it. They now referred me to a call centre agent and the line dropped. I WILL NOT BE HELD LIABLE WHEN THE DEBIT GOES OFF AND MY ACCOUNT IS OVERDRAWN, I AM CONTACT THE NCR AND OMBUDSMAN IF I DONT GET A RESOLUTION TODAY, YOU CANT TAKE MY BOND MONEY AND SAY ITS NOT YOUR PROBLEM.
CL
Claudia L's updateReviewer Update
17 Apr 2025, 12:09Please note I am submitting a complaint to the Banking Ombudsman, African Bank cannot overdraw my account and think its fine
CL
Claudia L's update17 Apr 2025, 12:09
Reviewer Update
Please note I am submitting a complaint to the Banking Ombudsman, African Bank cannot overdraw my account and think its fine
African Bank's replyOfficial
17 Apr 2025, 13:22Thanks for speaking up and calling us out.
You have requested to be called back shortly.
Your African Bank Support Specialist team.
You have requested to be called back shortly.
Your African Bank Support Specialist team.
African Bank's reply17 Apr 2025, 13:22
Official
Thanks for speaking up and calling us out.
You have requested to be called back shortly.
Your African Bank Support Specialist team.
You have requested to be called back shortly.
Your African Bank Support Specialist team.
African Bank's replyOfficial
17 Apr 2025, 13:23Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
African Bank's reply17 Apr 2025, 13:23
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
African Bank's replyOfficial
17 Apr 2025, 13:24Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
African Bank's reply17 Apr 2025, 13:24
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
African Bank's replyOfficial
17 Apr 2025, 13:24Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
African Bank's reply17 Apr 2025, 13:24
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly Confirm its receipt.
Your African Bank Support Specialist team
African Bank's replyOfficial
17 Apr 2025, 13:41Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
African Bank's reply17 Apr 2025, 13:41
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
CL
Claudia L's updateReviewer Update
19 Apr 2025, 10:41You guys called me on thursday telling me if I am in a minus, I should advise and I am with R1540 but now that I am contacting you guys, no one is getting back to me. It was confirmed twice that this debit was cancelled and I cancel it as there is no debicheck mandate which means you just debit because you want to. Your banking practices are unfair to normal southafricans. I just want my R1540 so my homeloan can be paid, or does african bank now want me homeless aswell as destroying job prospects with always negatively listing me and making me broke, should I first have nothing left until you as a bank realise you are non compliant with TCF? what must I loose first to get your attention???
CL
Claudia L's update19 Apr 2025, 10:41
Reviewer Update
You guys called me on thursday telling me if I am in a minus, I should advise and I am with R1540 but now that I am contacting you guys, no one is getting back to me. It was confirmed twice that this debit was cancelled and I cancel it as there is no debicheck mandate which means you just debit because you want to. Your banking practices are unfair to normal southafricans. I just want my R1540 so my homeloan can be paid, or does african bank now want me homeless aswell as destroying job prospects with always negatively listing me and making me broke, should I first have nothing left until you as a bank realise you are non compliant with TCF? what must I loose first to get your attention???
African Bank's replyOfficial
19 Apr 2025, 12:48Thank you for your feedback. We attempted to verify your identity via the WhatsApp selfie verification process but were unfortunately unable to do so successfully.
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
African Bank's reply19 Apr 2025, 12:48
Official
Thank you for your feedback. We attempted to verify your identity via the WhatsApp selfie verification process but were unfortunately unable to do so successfully.
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
CL
Claudia L's updateReviewer Update
19 Apr 2025, 17:14I cant believe this, the selfie said I was verified, the customer service lady said I will get my refund today(still haven't received it) and collections told me my refund would be immediate. I was an hour on the call just to find out the first customer consultant inputted a WRONG REFERENCE with my query, collections helped me cancel the additional debit order(will see if that's true on Tuesday at the branch) and collections told me a refund is immediate, I got transferred to a new customer consultant(the one who told me that the first customer consultant used a wrong reference for my refund) and she had to request a new refund. She told me it would be in my account today 19.04.2025, its 17:12, I am still waiting. I also want to know who will pay my late fees for bond? Its not going to be me as I had my money for bond and you debited it cause your staff doesnt do their jobs?
I havent received my money, collections and customer service dont have the same story and I am sitting and stressing for my bond being short because of your **** bank...
I havent received my money, collections and customer service dont have the same story and I am sitting and stressing for my bond being short because of your **** bank...
CL
Claudia L's update19 Apr 2025, 17:14
Reviewer Update
I cant believe this, the selfie said I was verified, the customer service lady said I will get my refund today(still haven't received it) and collections told me my refund would be immediate. I was an hour on the call just to find out the first customer consultant inputted a WRONG REFERENCE with my query, collections helped me cancel the additional debit order(will see if that's true on Tuesday at the branch) and collections told me a refund is immediate, I got transferred to a new customer consultant(the one who told me that the first customer consultant used a wrong reference for my refund) and she had to request a new refund. She told me it would be in my account today 19.04.2025, its 17:12, I am still waiting. I also want to know who will pay my late fees for bond? Its not going to be me as I had my money for bond and you debited it cause your staff doesnt do their jobs?
I havent received my money, collections and customer service dont have the same story and I am sitting and stressing for my bond being short because of your **** bank...
I havent received my money, collections and customer service dont have the same story and I am sitting and stressing for my bond being short because of your **** bank...
African Bank's replyOfficial
20 Apr 2025, 11:58Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
African Bank's reply20 Apr 2025, 11:58
Official
Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
For your security and to assist you further, we kindly ask that you visit your nearest African Bank branch with your original ID so we can verify your identity in person and help resolve the matter.
Your African Bank Support Specialist team
***
CL
Claudia L's updateReviewer Update
20 Apr 2025, 12:52I am so sick of you people, I missed my homeloan payment cause you took my money, I hate this Bank, i will go on Tuesday, I am so damn sick of you, AFRICAN BANK
CL
Claudia L's update20 Apr 2025, 12:52
Reviewer Update
I am so sick of you people, I missed my homeloan payment cause you took my money, I hate this Bank, i will go on Tuesday, I am so damn sick of you, AFRICAN BANK
CL
Claudia L's updateReviewer Update
20 Apr 2025, 12:55Thanks a million for lying to me and ensuring I now have to go borrow money somewhere to pay my homeloan. Thank You so much for the lies and incomptence.
CL
Claudia L's update20 Apr 2025, 12:55
Reviewer Update
Thanks a million for lying to me and ensuring I now have to go borrow money somewhere to pay my homeloan. Thank You so much for the lies and incomptence.
African Bank's replyOfficial
20 Apr 2025, 13:47I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply20 Apr 2025, 13:47
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
20 Apr 2025, 13:47I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply20 Apr 2025, 13:47
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
CL
Claudia L's updateReviewer Update
20 Apr 2025, 14:00Yes, you making me wait for a refund and making me schlep myself to a branch to verify myself and repeat saturdays lies again while my homeloan remains overdue because I am short in paying of an additional debit that was suppose to be cancelled. Yes, I got your message
CL
Claudia L's update20 Apr 2025, 14:00
Reviewer Update
Yes, you making me wait for a refund and making me schlep myself to a branch to verify myself and repeat saturdays lies again while my homeloan remains overdue because I am short in paying of an additional debit that was suppose to be cancelled. Yes, I got your message
African Bank's replyOfficial
21 Apr 2025, 14:12Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply21 Apr 2025, 14:12
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CL
Claudia L's updateReviewer Update
21 Apr 2025, 14:14You keep calling me on the wrong number, I sent my number via Facebook DM
CL
Claudia L's update21 Apr 2025, 14:14
Reviewer Update
You keep calling me on the wrong number, I sent my number via Facebook DM
African Bank's replyOfficial
22 Apr 2025, 10:22Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply22 Apr 2025, 10:22
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CL
Claudia L's updateReviewer Update
22 Apr 2025, 11:02Hi, I went to the branch and now you have requested a transaction statement from me( I had to R104 to my bank) to infact show you that you debited me before I got paid and left me out of pocket and now the branch wants me to up and down and looks like the branch is going to dispute what was already confirmed to me on saturday. I am taking action you if i dont get my refund soon
CL
Claudia L's update22 Apr 2025, 11:02
Reviewer Update
Hi, I went to the branch and now you have requested a transaction statement from me( I had to R104 to my bank) to infact show you that you debited me before I got paid and left me out of pocket and now the branch wants me to up and down and looks like the branch is going to dispute what was already confirmed to me on saturday. I am taking action you if i dont get my refund soon
African Bank's replyOfficial
22 Apr 2025, 13:36Thanks for speaking up and calling us out. Please share the correct number where we should contact you.
African Bank's reply22 Apr 2025, 13:36
Official
Thanks for speaking up and calling us out. Please share the correct number where we should contact you.
CL
Claudia L's updateReviewer Update
22 Apr 2025, 13:55I am dealing with the branch now and updated my details with them. Lets all hope for a good outcome and that I can settle and close all accounts with your bank soon.
CL
Claudia L's update22 Apr 2025, 13:55
Reviewer Update
I am dealing with the branch now and updated my details with them. Lets all hope for a good outcome and that I can settle and close all accounts with your bank soon.
African Bank's replyOfficial
22 Apr 2025, 14:02Thank you for your response.
African Bank's reply22 Apr 2025, 14:02
Official
Thank you for your response.
CL
Claudia L's updateReviewer Update
23 Apr 2025, 09:46Hi,
Please note I was billed by my bank R104 for a Transaction statement because free statements are not available for last week. I was told the R1541 shows on the loan statement but the branch has now managed to delay my refund, because apparently it hasn't cleared despite it being confirmed by your customer service on Saturday that they received the refund. I am now dragged into an investigation of your staff not doing their job properly, and now my account that is short with R1541 is in arrears and I am sitting with overdrawn cheque account. This whole debacle has cost me alot of money and the Banking Ombudsman will hear about seeing as African Bank has already been fined for misleading advertising. Everything about your delay and excuses to pay me my money back now makes sense and will be mentioned in my complaint. I cant believe african bank is now making me having to seek funding somewhere else to cover debts you caused.
Please note I was billed by my bank R104 for a Transaction statement because free statements are not available for last week. I was told the R1541 shows on the loan statement but the branch has now managed to delay my refund, because apparently it hasn't cleared despite it being confirmed by your customer service on Saturday that they received the refund. I am now dragged into an investigation of your staff not doing their job properly, and now my account that is short with R1541 is in arrears and I am sitting with overdrawn cheque account. This whole debacle has cost me alot of money and the Banking Ombudsman will hear about seeing as African Bank has already been fined for misleading advertising. Everything about your delay and excuses to pay me my money back now makes sense and will be mentioned in my complaint. I cant believe african bank is now making me having to seek funding somewhere else to cover debts you caused.
CL
Claudia L's update23 Apr 2025, 09:46
Reviewer Update
Hi,
Please note I was billed by my bank R104 for a Transaction statement because free statements are not available for last week. I was told the R1541 shows on the loan statement but the branch has now managed to delay my refund, because apparently it hasn't cleared despite it being confirmed by your customer service on Saturday that they received the refund. I am now dragged into an investigation of your staff not doing their job properly, and now my account that is short with R1541 is in arrears and I am sitting with overdrawn cheque account. This whole debacle has cost me alot of money and the Banking Ombudsman will hear about seeing as African Bank has already been fined for misleading advertising. Everything about your delay and excuses to pay me my money back now makes sense and will be mentioned in my complaint. I cant believe african bank is now making me having to seek funding somewhere else to cover debts you caused.
Please note I was billed by my bank R104 for a Transaction statement because free statements are not available for last week. I was told the R1541 shows on the loan statement but the branch has now managed to delay my refund, because apparently it hasn't cleared despite it being confirmed by your customer service on Saturday that they received the refund. I am now dragged into an investigation of your staff not doing their job properly, and now my account that is short with R1541 is in arrears and I am sitting with overdrawn cheque account. This whole debacle has cost me alot of money and the Banking Ombudsman will hear about seeing as African Bank has already been fined for misleading advertising. Everything about your delay and excuses to pay me my money back now makes sense and will be mentioned in my complaint. I cant believe african bank is now making me having to seek funding somewhere else to cover debts you caused.
African Bank's replyOfficial
23 Apr 2025, 11:26Thank you for your review. We’ll contact you at your requested time.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply23 Apr 2025, 11:26
Official
Thank you for your review. We’ll contact you at your requested time.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***