Deplorable customer service

<p>In 2014, I acquired items from Furniture city on account, which got converted into a loan with African bank, and after Furniture City ceased operations, African Bank took over queries regarding the merchandise purchased. To date I have had an absolutely horrible experience with them, with multiple emails sent and not responded to, and me having to chase down consultants in order to get any response.</p> <p> </p> <p>Off the furniture I purchased from Furniture City, a few had damages that were not dealt with by the company before they closed, and therefore got passed on to African bank. One item in particular, a couch purchased has been peeling since the day of delivery, and to date, two years on has peeled beyond recognition from the original product. Requests to replace and repair it within the warranty period were rejected, as they could not contact the international suppliers. I was thereafter requested to repair it myself, and submit the amount to the bank, which would then be struck off from the loan amount. Subsequent calls to the bank to enquire about the process which should be followed, however, showed no record of this agreement on the system, after which I had to start the process all over again. After a few months of going back and forth, I was informed that I would First need to submit three quotations for repair, after which they would evaluate IF they are going to remit the amount back to me. After submitting the quotations to the consultant who is dealing with my issue, Nkanyiso Vilakazi, and his boss Bilqish Mohamed, I have yet to receive any response from them two months later. I have phoned the call centre to speak to Nkanyiso, after which I was told that he would return my call, but to date I have not been called and not received any communication from them whatsoever.</p> <p> </p> <p>This service is appalling. I have diligently serviced my loan during all this time and have received extremely sub standard service with regard to my issues. This is unacceptable and I will not be dealing with African Bank ever again. Furthermore, I will be reporting this to higher structures since the employees are clearly incapable of providing customer service which is a huge problem.</p>