Denied assistance with loan repayment

I am extremely disappointed with the service I have received from African Bank regarding my loan repayment difficulties. Due to financial struggles, I reached out to request a payment arrangement, installment reduction, or loan term extension, but my request was denied without any alternative solutions being offered.

I have made multiple attempts to engage with African Bank, but I have received little to no support. Instead of assisting struggling customers, the bank is making it even more difficult to manage repayments. I am committed to paying my debt, but I need a reasonable arrangement that reflects my current financial situation.

I urge African Bank to reconsider its approach to customer assistance and to offer fair and reasonable solutions to clients experiencing financial hardship. I expect a response and a resolution to this matter as soon as possible.