Delays with credit card application
Delays with credit card application. I app**** the week of the 3rd of September- I was initially very impressed with the TATs. I received a call to go through the terms and conditions, instalment etc on Saturday the 4th of September. I was advised that it would take 48 hours for disbur*****t and thus collection of the card I presumed. On the 4th I also received my credit agreement, credit life info etc. Today the 13th of Sep, no further updates. I contacted the call centre and was advised I just need to be patient. Her advise was that I should think of 48 hours as 8 hours per day, as that's working hours.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
13 Sept 2021, 11:20So I received a call from the Social Media team, asking that I please give them 24-48 hours to get feedback. After I had given them a week already.
's update13 Sept 2021, 11:20
Reviewer Update
So I received a call from the Social Media team, asking that I please give them 24-48 hours to get feedback. After I had given them a week already.
's updateReviewer Update
14 Sept 2021, 08:43In what world is it OK to call a customer at 7:18- the one time when we do not get to out phones either because we are driving or getting ready for work.
I would really, honestly like to have a chat with your Customer Care Manager.
African Bank's reply:
14 Sep 2021, 07:18
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
I would really, honestly like to have a chat with your Customer Care Manager.
African Bank's reply:
14 Sep 2021, 07:18
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
's update14 Sept 2021, 08:43
Reviewer Update
In what world is it OK to call a customer at 7:18- the one time when we do not get to out phones either because we are driving or getting ready for work.
I would really, honestly like to have a chat with your Customer Care Manager.
African Bank's reply:
14 Sep 2021, 07:18
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
I would really, honestly like to have a chat with your Customer Care Manager.
African Bank's reply:
14 Sep 2021, 07:18
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team