Delayed/Unresponsive/Lackluster

I am sad that I have to go to these lengths because I honestly thought your company holds to their promises. I have gone this route because I am beyond frustrated being shoved from pillar to post. My conversation with African Bank Fb messenger consultant will illustrate my issue here.

"African Bank, I am really not happy with your turn around time. You advertise credit cards 'with instant access'. I've submitted all my documents to you, certified documents, you approve and send me my policy documents and 2 days later still no sms to say my card has been activated. I've called your call center, first time I waited from 15h40 until 16h30 for someone to take my call and I eventually gave up. This morning someone spoke to me and said they would escalate to their team leader but the honest truth of the matter is that whatever checks that needed to be done could've been done on Friday. Lackluster and empty promises. I'm really not impressed with the empty promises and there is never any feedback given."

African bank: Hi Jamie-Lee We're here for you, even during lockdown. We’re dedicated to helping you ASAP. Hi Jamie-Lee, applications normally take around 1-2 working days (This excludes weekends and public holidays) to be processed, once all the correct documents have been submitted for assessment. You can keep track of the status of your application by using our App, or by calling ***. ^Thandz.

"I have submitted all the correct documents already, as stated in my first message to you. Banking statements and payslips for 3 months, showing my date of employment. Friday was day 2, so you guys are behind. Please have this sorted by Monday, I am honestly losing my patience."

**No attention to what I am saying my concern is.**

Get this sorted African Bank and redeem yourselves. Good grief. My documents were submitted on the 5th of January. No excuse for this delay.