Delayed response on ***** attack on my world account

I am Lindiwe Nhlapho and have been a client of African bank. Today, i went to report a fruad i experienced on my world account where i tranfered to a ******* money. Upon realising this, i called the ******** bank (Tymebank) who immediately put a 24 hours block onto the account pending African bank's ***** department instructing Tymebank to block the account and investigate and hhopefully i can get my money back. I was assisted by Jabulile from African bank, however i was promised that a member of the ***** deprtment from African bank will call me. Its been over 5 hours and i am afraid that the ******* will withdraw my money before African bank can act. I have lost all hopes from my bank, they are unprofessional and don't care about clients. I am really desparate to get this money returned to me. Now any delays from my bank will lead to be losing my money that i need as a single mother in January of all months. I will report this matter with the bank's ambudsman as negligence and unfair and abuse of clients from African bank's side. I am feelign weak and useless as i wait for the call, and when i contacted the contact centre (african bank) i have been holding on the line for more that 30 minutes. Please help me, i am not ok.