1 reviews | Active since Aug 2015
Delayed ITC updates of payments affecting consumer
In June 2015 I app**** for vehicle finance and ALL the financial institutions declined me finance due to African bank's negligence to update ITC promptly as other institutions comply to! In June the loan I have with African bank indicated that I was in arrears with X amount (which was actually April's balance which credit providers would have seen), and in July I went out of my way to bring the account up to date and in fact in credit with less than 1 x instalment left on the 44 x months period loan. I did phone African bank on numerous occasions complaining but with no success...Now I am again in a position where I DESPERATELY need vehicle finance and still July's payments, the normal debit order(s) AND also the arrears I paid to bring the account up to date and even in CREDIT is still not showing on ITC!? What does the banks see, June's balance of X amount and a bit in arrears and AGAIN they will deny me finance because they see this \delayed"information on the credit bureaus!? Why can African bank not update ITC on or before the 7th of the following month like other companies do!? I NEED A VEHICLE TODAY IN ORDER TO DO MY WORK AND TO BE ABLE TO PICK UP MY DAUGHTER FROM SCHOOL!"""
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
