Delay in credit card application

African Bank I made a credit card in your branch on 05 /09 /23 and awaiting 48 hours for a response. I didn't receive a response. On 08/09/23 in the later afternoon I called in to find out what the delay is on my application, one of your consultants told me that the document i attached as confirmation of employment is not correct. That I need to contact HR at my work place for the correct document. It was late for me to get a responce from my HR. This morning they responded with the employment confirmation letter. I attached it on my app and also sent it to ABdocs email. I then called in to request that my query can be attended to urgently because there already has been a delay for an application made on the 05th Sept. I am writing this email to request for u to attend to my application urgently.