1 reviews | Active since Aug 2016

22 Mar 2017, 15:07

Default Listing

<p>I have recently requested a credit report from Transunion.I have noticed that a default listing from African Bank has been flagged on my report.I had a few financial difficulties and couldn't pay the account and has therefore gone into arrears.I am trying to pay the account at the moment.</p> <p> </p> <p>My dispute to this is as follow;</p> <p><br />I have not ever received a notification IN WRITING from the involved creditor (African Bank) that they will put a default listing on my credit report. I also did not receive a notification IN WRITING which states that I will get a listing at the credit bureaus in 20 days? African Bank has broken the law by violating my rights as a South African consumer.</p> <p> <br />I would appreciate any feedback as to the above.</p>

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Replies (3)
African Bank
African Bank's reply23 Mar 2017, 11:08
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***

Best regards,

's update23 Mar 2017, 11:25
Reviewer Update

I have not received any call from you since i posted the review.I have however noticed that all your replies to different complaints to African Bank gets the same response...almost like copy and paste.Do you really follow up?

African Bank
African Bank's reply24 Mar 2017, 10:18
Official

Good day

We have attempted to contact the number *** both yesterday and now , it has an engaged tone . Can you an alternate number to call ?

Regards

Anthea

Best regards,