Deducting (*****ing) money I do not owe them

<p>I got a settlement quote in April and made full payment on this credit card. I was told over the phone that my account is now settled and I don’t have to worry about anything further! And guess what? End of that month they deducted the full instalment even though I do not owe them anything. (basically *****ing money from my account). I went to the branch at cradlestone mall and was told that they would now have to refund me and that I was supposed to close the account after payment. I never received the refund and went to my own bank and reversed the amount (R750.00) went back to Cradlestone branch and was told it Is now to late in the month so the debit order will go off AGAIN!! And there is nothing they can do about it. And also that I now owe them R70 odd rand for fees because the money that I do not owe them was deducted by THEM??</p> <p> </p> <p>I stopped the debit order on my bank’s side to prevent them from taking money again that I did not owe. I got an sms that my debit order was not honoured. How can I not honor a debit order if I DO NOT OWE THEM ANYTHING??</p> <p> </p> <p>So I got my credit report last month and here it now shows that I am not paying my account? An account that I do not owe anything on??? This past Saturday I once again had to visit African bank this time trying and hoping to be helped at Clearwater mall branch. I Got there and was told by the consultant that they cannot help me I need to speak to their credit card department on the phone. I had to speak to five different people being transferred from the one to the other. I finally spoke to someone who told me that my account was now closed and that she will email proof to me. I am “surprise surprise” still waiting till today for that email. And guess what?? This morning they deduct the full instalment of R750.00 from my account again. I am now BEYOND frustrated with African Bank’s incompetence!! </p>