deducting funds from my account

Hi<br> I have a credit card account with the above mentioned bank, which I have been paying monthly without fail until I got very sick and left employment. I made them aware of the situation and they asked to send the required information which I did but they still carried on with deductions. The dedicated amount gets reversed all the time because it belongs to the bank, I even dropped the mail to ombudsman and still waiting for the response. I'm sick and tired of their nonsense because they need to get the settlement from the insurance which they charge every month. <br> <br> Thanks