ML
Masego L
1 reviews | Active since Jun 2021
17 Apr 2025, 06:55
Deducted after settlement. If I would rate them 0, I would. So unprofessional for a so called bank
I requested an early settlement letter on the app and also called them to confirm the settlement amount. I settled the loan and now they deducted for a loan that I have settled. Their employees are so unprofessional and they keep harassing me. There is no clear communication. I want my money back. I have proof of the settlement I made and the letter I received from them but they keep taking my money.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
17 Apr 2025, 10:34Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply17 Apr 2025, 10:34
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ML
Masego L's updateReviewer Update
29 Apr 2025, 08:50You called but I still have not received my money back. It has been over a week since I reported this but It seems you want to get away with deducting for a settled account.
ML
Masego L's update29 Apr 2025, 08:50
Reviewer Update
You called but I still have not received my money back. It has been over a week since I reported this but It seems you want to get away with deducting for a settled account.
African Bank's replyOfficial
29 Apr 2025, 11:18Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply29 Apr 2025, 11:18
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
30 Apr 2025, 10:22Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply30 Apr 2025, 10:22
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
30 Apr 2025, 10:35Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. The refund has been mad.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply30 Apr 2025, 10:35
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. The refund has been mad.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***