Deceptive/Misleading/Non-Transparent Collection of Debt

My experience with African Bank are at an all time low,with their consultants who are rude,disrespectful,dishonest and misleading. My observations are the way I feel I have been treated, 1.Firstly after more three years since I last made payment on this account because of being out of work,your'll went ahead and made debit order deductions on my bank without me giving any authorisation and your'll didn't even have the decency to notify me of your actions. 2.Secondly I tried to be honest and reason with you by acknowledging the debt and make a R300p.m payment arrangement plan but that was thrown out the window as your'll went on and made deductions of any total amounts whenever your'll and when I questioned this,I was only told because you owe us . 3.Thirdly in the midst of all that your'll went to a third party and handed my account over to them for payment collections but in meantime your'll have been making deductions on my bank account. 4.Lastly I'm seeking other interventions with regards to this bank and the way your'll treat customers.

Thanks. Bruce Maphumulo (850 ********** ) Cell: **********