KT
Karabo T
1 reviews | Active since Dec 2020
22 Jul 2023, 21:05
Debt counselling department now my paid up loan is in arrears though it’s paid up I even have proof
Good day I need assistance I have sent several enquires to African bank through different streams and departments but I’m not getting any assistance I am told my account is in arrears though I got a settlement letter from African bank a year ago and suddenly now my account happens to be in arrears how is that possible what makes it worse no one at African bank wants to assist me by putting me to the IT department that they are saying is the cause of my account being in arrears to assist me with how far are they with resolving the matter and on the app it says account closed it has been long since I have waited for assistance of the matter now I have reported to hello Peter but still iI’m not being assisted
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Replies (2)
African Bank's replyOfficial
23 Jul 2023, 13:24Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply23 Jul 2023, 13:24
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
KT
Karabo T's updateReviewer Update
25 Jul 2023, 12:24I’m really not happy with customer service I’m getting from African bank everyone is putting me from one pillar to another no one is actually resolving this case for me they all promise to call me once they have verified how far the case is then after 48 hours I get a sms that the company can’t help me regarding the reference as they unable to reach me where as I do not even receive any feedback from them no calls to say that the it is still resolving the matter or what I have long paid this account if it’s really in arrears why is it so hard for them to tell me how much I shud settle even though I have settled the account but I’m supposedly in arrears because the it department is the problem yet they can’t get through the very it department themselves when I call and tell them that once I accept their pop up message the phone hangs up they say they can’t call me back who’s fault is it I’m told to visit the nearest branch they be I’m at work hence I’m calling with my number I think my I’d number is enough evidence that I am the actual account holder already my credit score is ruined because of African bank I need to get a house I can’t because of them instead when they promise to give me feedback they still want to offer me their other products there they are quick but are not Quick to resolve such a simple matter even in the app it says account in arrears then it also appears as closed
KT
Karabo T's update25 Jul 2023, 12:24
Reviewer Update
I’m really not happy with customer service I’m getting from African bank everyone is putting me from one pillar to another no one is actually resolving this case for me they all promise to call me once they have verified how far the case is then after 48 hours I get a sms that the company can’t help me regarding the reference as they unable to reach me where as I do not even receive any feedback from them no calls to say that the it is still resolving the matter or what I have long paid this account if it’s really in arrears why is it so hard for them to tell me how much I shud settle even though I have settled the account but I’m supposedly in arrears because the it department is the problem yet they can’t get through the very it department themselves when I call and tell them that once I accept their pop up message the phone hangs up they say they can’t call me back who’s fault is it I’m told to visit the nearest branch they be I’m at work hence I’m calling with my number I think my I’d number is enough evidence that I am the actual account holder already my credit score is ruined because of African bank I need to get a house I can’t because of them instead when they promise to give me feedback they still want to offer me their other products there they are quick but are not Quick to resolve such a simple matter even in the app it says account in arrears then it also appears as closed