Debt Consolidation Loan Application Declined on Incorrect Basis

I recently app**** for a debt consolidation loan with African Bank, but my application was declined on the grounds that I have accounts with the bank that are in arrears. This is factually incorrect.

I currently hold a credit card and a personal loan with African Bank, and both of these accounts are fully up to date with no arrears. Despite this, my application was unfairly rejected, which raises serious concerns about the accuracy of African Bank’s internal systems and the manner in which applications are being assessed.

I would like African Bank to urgently:

Investigate why my profile incorrectly reflects arrears when all my accounts are current.

Correct their records to accurately reflect my payment status.

Reassess my debt consolidation loan application fairly, based on accurate information.

As a loyal customer who has maintained my accounts responsibly, I am extremely dissatisfied with this experience. I expect a prompt resolution and feedback.