Debitted twice, no refund no answers, I WANT MY MONEY

Wow the audacity fornyour urgent Karabo to hang up a call on me

African Bank, you been giving me a run around regarding my refund, i was debited twice and i called i was told its the system error they need my certified copy of ID, i sent that on the 4th. Nothing was heard from them since then until i wrote a review about them last night, someone called me around 7 and she said they will escalate my details. I was called around 10 am today again i was in meeting couldn't answer, at 3 pm i called them now im being told my account debited twice cos im owing them fof the month of March.. My question was if a customer misses their payment what do you guys do, Karabo the guy i spoke to said ' we then an sms to notify them we did not receive payment' i confirm to him in the month of march 2023 i never received any sms of that nature and i seen my debit order it went off bcs i always check track in my banking App i would have known, he then changes the story saying no maybe there was a month i missed. I ask which month cos i can pull my statement right now.. He fails to answer, he then goes on sayin it shows you once changed your debit date 2021 so maybe the payment was missed then, so what i fail to understand is if im owing money from 2021 does it make sense that all these months im debbited and no one bothers me as a Customer to inform that im owing??? Till 2023.

Can i please be explained how on earth i could be owing money from 2021 and that is not communicateed, and from how i was explained when i took the cover if i miss payment i wont be covered so Your Ts and Cs have chaged and we as customers are not informed???

So basically im tryi g to say i would have never miss payments and just continue with my life as if nothing happened therr is no way.

African Bank you ****s people iv seen their reviews they terrible especially regarding a refund its stories after stories.. You speak to this agent they tell you a different story than the one you got before..you need to be stop for with your incompetencey and ****ming people and not taking accountability and lie about. Would i stay over a year knowing im owing knowing what's at stake, maybe you are crazy im certainly not.

THE QUESTION AGAIN, FOR WHICH MONTH DID I MISS PAYMENT SO I CAN RETRIEVE MY BANL STATEMENT???

THATS AN ANSWER I NEED, AND TO MY SUPRISE I WAS TOLD OW WE GOT YOUR ID COPY REFUND WILL BE PROCESSED IN 7 DAYS, NO WONDER YOU TAKE 7 DAY BECAUSE YOU SIT THERE AND PLOT HOW YOU GONA DELAY, AND MAKE UP STORIES SO CUSTOMERS WONT GET REFUND.
IM NOT GONA LET THIS GO.
AND THE NERVE OF YOUR AGENT KARABO HANGING UP A PHONE ON ME MXM

Calling you, how many times have i called you im being told this pathetic story and no one is abale to assist, iv been answering your call and the person on the other end is not speaking and when i call i asked to speak to who cos that line you call me is not a direct line for anyone and im not gonna call 086 because they as ridiculous as and pathetic as the Karabo who hanged up on me

This line +*** is automated, you chose 0 for an operator it hangs up, so really how do we get hold of you, i spoke to Constance in the morning and she said she was gonna escalate my details yes i was called but i was in the meeting that time and again no one bothered to call me again until i called and spoke to Karabo..

Im waiting now but no one calls alternative ***