SR
Salisha R
1 reviews | Active since Sept 2014
25 May 2015, 09:37
DEBITING ACCOUNT BEFORE DUE DATE
When taking a loan i advised african bank that like most individuals i only get paid on the 25th. This past month the 25th falls on a Monday which is a normal working day, they decide to come into my account on friday the 22nd. Take what ever Money i have available and than innundate my account with rejects. THis is not the 1st time it happened i called the call centre before to advise that if the 25th falls on a weekend only debit on the following MOnday. Sad part is that i have never ever missed any payment. And obviously if i want to claim for my banking fees on rejected debit orders i must now drag myself to the bank, yet African bank wants to lead the banking industry, lets get the basics right 1st.
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Replies (1)African Bank's replyOfficial
25 May 2015, 11:14Hello Service guru,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
African Bank's reply25 May 2015, 11:14
Official
Hello Service guru,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
