CN
Celine N
1 reviews | Active since May 2022
28 Nov 2023, 15:51
debit without consent
AFRICAN BANK IS BY FAR THE WORST SENSELESS BANK I HAVE EVER SEEN. OTHER BANKS MAKES SURE THEY GET AUTHORIZATION BEFORE DEDUCTING AANYTHING. i was on debt review but had to cancel due to me getting retrenched. i have no money to make an arrangement, and after so long now African bank decides to leave me penniless. R1045.00 was deducted with any call or SMS after a year. when i called customer care i was told that it cannot be reversed and that i need to pay they don't care as to how i get the money. HOW DOES AN UNEMPLOYED SINGLE PARENT PAY ? i will never refer anyone to this F#@king ****ty bank. Heartless customer service. Rude consultants who cuts the call while you are speaking more than once. African Bank should just close down honestly.
Helpful (0)
Replies (12)0
Replies (12)
African Bank's replyOfficial
28 Nov 2023, 16:52Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Nov 2023, 16:52
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CN
Celine N's updateReviewer Update
28 Nov 2023, 17:01my phone literally rang for 2 seconds only. i would like to speak to someone by tomorrow 29 Nov 23.
CN
Celine N's update28 Nov 2023, 17:01
Reviewer Update
my phone literally rang for 2 seconds only. i would like to speak to someone by tomorrow 29 Nov 23.
African Bank's replyOfficial
28 Nov 2023, 18:10Thanks for speaking up and calling us out. Please share the convenient time for us to call you. ^Djadji
African Bank's reply28 Nov 2023, 18:10
Official
Thanks for speaking up and calling us out. Please share the convenient time for us to call you. ^Djadji
CN
Celine N's updateReviewer Update
28 Nov 2023, 18:23Now it's fine.. Thanks
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Celine N's update28 Nov 2023, 18:23
Reviewer Update
Now it's fine.. Thanks
African Bank's replyOfficial
29 Nov 2023, 08:23We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply29 Nov 2023, 08:23
Official
We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
CN
Celine N's updateReviewer Update
30 Nov 2023, 14:43Hi.. I have not recieved any reply!.. How do I move on without a cent in my account? I just got a call today from African asking me when I will be paying more money and I will be debited again.
I have tried calling but no one seems to give me a proper response or help getting Atleast half my money back.
This is very disappointing from African bank.
I have tried calling but no one seems to give me a proper response or help getting Atleast half my money back.
This is very disappointing from African bank.
CN
Celine N's update30 Nov 2023, 14:43
Reviewer Update
Hi.. I have not recieved any reply!.. How do I move on without a cent in my account? I just got a call today from African asking me when I will be paying more money and I will be debited again.
I have tried calling but no one seems to give me a proper response or help getting Atleast half my money back.
This is very disappointing from African bank.
I have tried calling but no one seems to give me a proper response or help getting Atleast half my money back.
This is very disappointing from African bank.
CN
Celine N's updateReviewer Update
30 Nov 2023, 17:06I have been calling and the very unfriendly customer care always tells me they cannot help me. *** please call me.
CN
Celine N's update30 Nov 2023, 17:06
Reviewer Update
I have been calling and the very unfriendly customer care always tells me they cannot help me. *** please call me.
African Bank's replyOfficial
30 Nov 2023, 18:05Thanks for speaking up and calling us out. I tried contacting you however no one is speaking on the call and when I redial same thing happen. Please share the convenient time for us to contact you.
African Bank's reply30 Nov 2023, 18:05
Official
Thanks for speaking up and calling us out. I tried contacting you however no one is speaking on the call and when I redial same thing happen. Please share the convenient time for us to contact you.
CN
Celine N's updateReviewer Update
30 Nov 2023, 18:09Same thing happened when I tried to call. Maybe give me a cell number I can try calling.
CN
Celine N's update30 Nov 2023, 18:09
Reviewer Update
Same thing happened when I tried to call. Maybe give me a cell number I can try calling.
African Bank's replyOfficial
01 Dec 2023, 08:31Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Dec 2023, 08:31
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
CN
Celine N's updateReviewer Update
01 Dec 2023, 08:37Hi.. The agent that you put me through to assist with An arrangement specifically said that the debit order amount cannot be decreased and that she cannot help me. Her came is Elizabeth Mashlangu. She refused to hear what I had to say and just said no they cannot. So what assistance does African bank actually have?
CN
Celine N's update01 Dec 2023, 08:37
Reviewer Update
Hi.. The agent that you put me through to assist with An arrangement specifically said that the debit order amount cannot be decreased and that she cannot help me. Her came is Elizabeth Mashlangu. She refused to hear what I had to say and just said no they cannot. So what assistance does African bank actually have?
African Bank's replyOfficial
01 Dec 2023, 09:00Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you.
African Bank's reply01 Dec 2023, 09:00
Official
Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you.