nK
nonkululeko K
1 reviews | Active since May 2016
13 May 2016, 19:34
DEBIT WITHOUT AGREEMENT
<p>On the evening of the 12th of May 2016, an African Bank consultant and supervisor called me. After a lengthy discussion, the agreement was for the supervisor and consultant to call me again at 7pm on the 13th of May 2016 after I had visited my bank and a debit order arrangement would be reached. On the 13th of May, neither the consultant nor supervisor called me yet my bank account was debited twice on the 12 of May(bank statement obtained as proof). These two debits were without my consent nor agreement. I demand a refund/reversal of these two debits and the for the consultant/supervisor to call me regards the debit order arrangement.</p>
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Replies (2)African Bank's replyOfficial
14 May 2016, 07:09
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
African Bank's reply14 May 2016, 07:09
Official
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
African Bank's replyOfficial
14 May 2016, 07:10Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
African Bank's reply14 May 2016, 07:10
Official
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
