DEBIT ORDERS AGAINST AGREEMENT MADE

I would like to say, that african bank is one of the worst banks, I have banked with. Firstly, they debit my account with an amount not arranged. Then they refuse to refund the money debitted even though I requested that all payments be cash. Not one time during that calls made, did they say there was a pending debit. Clearly if a customer requests that all, payments are to be cash, then African bank should infor the customer that, a pending order is still there, as well as it was still against the agreed amount. Secondly the tracers that come, state something else but the amounts arent what was agreed. Thirdly, they still place debichecks on my account which I reject as they still put the incorrect amount. You guys easily give out credit but they lie and take peoples money even though an agreed arrangement was made. At least I made an effort to arrange, but african bank doesnt care. Other banks keep to their promises and agreements but I wouldnt advise anyone to bank with african bank. They never keep to an arrangement or their promise. A COMPLAINT TO THE OUBUDSMAN WILL BE MADE.