debit orders

After applying for a payment break via customer service call centre..i was told my next strike date would be on the 27-03-2015. i went into an African bank branch to confirm this and it was confirmed. But now my debit order just went off.....A WHOLE MONTH EARLIER. I have had loans and a credit card with African bank for years and never ever skipped a payment but i dont receive proper service from them. (many problems from them that i am not going to go into now.) After many, many emails to Loan back office, you get a automated reply and then have to wait days for them to contact you. (if they ever do). I have been into branches,called call customer service, called collection and emailed and now have been forced to go via hello peter to complain. Lets see if i get a reply. I NEED THIS SORTED ASAP.....