Debit order "unpaid"

Item: African Bank
Rating: 1
Author: Shine M

Good day

I called earlier and spoke to a lady called Bontle now to my surprise she advised that my credit card was unpaid, how is that possible because the amount was deducted?

I have had this credit card for a while but recently I am surprised at the new habit of payment thank you then it will say reversal then payment will show again. What's going on with the credit card.

It doesn't really matter anymore if you say the payment did not go through then where is the money that you debited?

Unhappy client

Helpful (0)

Replies (3)

African Bank's replyOfficial

27 Nov 2024, 10:58

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.

African Bank's reply27 Nov 2024, 10:58

Official

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.

Shine M's updateReviewer Update

28 Nov 2024, 11:11

African Bank I really don't know what to say to get through to you now you sent a message with this reference number *** I responded yes and you kept sending the message responded yes 4 times already and then today you send another message saying that I did not respond you closing the query. How does one get help at African bank i am really frustrated now.

Shine M's update28 Nov 2024, 11:11

Reviewer Update

African Bank's replyOfficial

28 Nov 2024, 16:05

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***

African Bank's reply28 Nov 2024, 16:05

Official