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Courtney E

1 reviews | Active since May 2013

24 Aug 2018, 15:14

Debit order running on date I did not sign for :(

My debit order is set to run on the 25th of every month. I have noticed that if the 25th falls on a Saturday you run the debit order on a Friday. I did not give instruction for that and also I end up having to pay an honoring fee and my account over draws, I only get paid on the 25th of every month. I signed for the 25th not the 24th. Why is this happening and is it interfering with my credit record. Regards Courtney

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Replies (3)
African Bank
African Bank's reply25 Aug 2018, 08:22
Official

Hi Courtney

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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African Bank
African Bank's reply27 Aug 2018, 09:28
Official

Hi Courtney

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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African Bank
African Bank's reply28 Aug 2018, 13:20
Official

Hi Courtney

Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.

Please contact us in order to address your concerns.

Your African Bank Support team

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