Debit order query

good day

I am so disappointed with the bank and the consultants who don't care about us as clients.

I lost work on the 19 November 2024,went to the branch at Northmead square and gave them all the paperwork from work and they advised they will send to the insurance and must wait for feedback,kept going there and request was that i must also again send the documents which i did ,months layer around February a consultant called me and we made an arrangement that can the please debit R200 monthly till i am able to go back to my normal installment.

On the 30th they debited R5500 which was in my account ,i went to the branch again they logged the call ,after following up and waiting i received feedback today and the 2 ladies i spoke to couldn't help instead they are blaming me that u didn't make an arrangement of which i did it 3 months back and they closed my ticket.

I need refund from this account as the money debited was supposed to be sent somewhere...

African bank i have been your client i don't derseve such treatment.

African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***.

Above is the case number that was logged and closed after 12 days without any help.

Can you please look into my issue and assist.

Regards

Mbali ***