DEBIT ORDER IS NOT CANCELLED

Good Day,<br> <br> My name is Thembeka Nkosana I recently lost my job due to retrenchment.<br> I then went to a branch in Pinetown and I informed them that I am here to cancel my loan since I am not working and it has insurance.<br> <br> That was sorted out as I received a message that my account is being attended to. It has been a month and the debit order went through on my account and I do not have any funds available. If I may ask who will be liable to pay for the failed debit orders on my account since I am not working?<br> <br> Till today I have not receive any feedback as to whether the cancellation was approved or not.<br> <br> Two days ago I went back to the branch in Pinetown and I was informed by one lady that she cannot stop the debit order in the branch, she carried on and informed that the Naedo will continue tracking my account. I was told to do a reversal should I have funds in my account. <br> Can I please have feedback in regards to this matter urgently.<br> <br> What is the purpose of insurance against our loans???